Find answers to common questions about UOOTD and our services below. If you have additional questions, please contact us.
All items offered through UOOTD are carefully authenticated by our experts. We provide detailed information about the provenance of each item, and all purchases include authentication documentation. We stand behind the authenticity of every item we sell.
Our process is simple and personalized. After contacting us with your interests, we'll discuss your preferences, provide detailed information about available items, and guide you through the purchasing process. We accept secure payment methods, and once your purchase is confirmed, we carefully package and ship your item with insurance and tracking.
Yes, we ship worldwide. International shipping costs and delivery times vary depending on the destination. All international orders are shipped with insurance and tracking information.
We offer items in various conditions from brand new to gently used vintage pieces. Each listing includes detailed information about the item's condition, including any signs of wear or aging. We provide high-quality photos that accurately represent each item's current state.
Absolutely! Our sourcing service specializes in finding specific luxury pieces. Simply let us know what you're looking for, and we'll search our network of trusted suppliers to find your dream item. This service is complimentary for our clients.
We accept all major credit cards, bank transfers, and select digital payment platforms. All payment processing is done through secure, encrypted channels to protect your financial information.
We stand behind every item we sell. If an item doesn't meet your expectations or if there are any undisclosed issues with your purchase, please contact us within 3 days of receiving your item. We handle each situation individually with our clients' satisfaction as our priority.
Proper care extends the life of your luxury items. We provide care instructions with each purchase, and our team is always available to answer specific questions about maintaining your items. For some designer pieces, we can also recommend specialized professional services.